Oversight of Fair Customer Service
Underlining our commitment to conduct business with transparency and fairness, TISCO Group incorporates the Market Conduct practices announced by the Bank of Thailand into our fair customer service policy. This policy takes into account the benefits of our customers and governs our customer service practices from start to finish. The Group’s fair customer service policy covers the nine major factors seen below and ensures equitable practice for our customers, in line with the Bank of Thailand’s guidance as follows:
Good Governance Promotion and Transparent Business Conduct
TISCO Group believes that good corporate governance will enable the achievement of both business and social sustainability objectives, as well as the creation of maximum value for shareholders and all stakeholders. Therefore, we are committed to and advocate for transparent business practices, instilling in employees to perform their tasks with integrity by defining it as one of the organization's values and specified in the code of conduct. In addition, the following actions are also taken;
TISCO Group has been renewed for membership for the third period from 2022 to 2025. In addition, the group has participated in various activities to showcase its commitment, such as a virtual event for the Anti-Corruption Day hosted by Anti-Corruption Organization of Thailand on 6 September 2023 ,and the International Anti-Corruption Day (Thailand) event on 8 December 2023.
TISCO Group has continuously pushed for anti-corruption practices in all its units. Internally, staff are inculcated with honesty, which is considered a key corporate value. Also, TISCO Group has formulated policies and guidelines on anti-corruption including the No Gift Policy. The key essence of policies and guidelines has been communicated with the executives and staff through various channels
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Encourage partners to conduct business with transparency, consider human rights, treat labor with fairness, comply with safety standards of occupational health and environment, and push partners to join the Thailand’s Private Sector Collective Action Against Corruption.
Prudent Risk Management
TISCO Group attaches great importance to corporate risk management under the principle of prudence and follows the Risk Governance Framework, taking into account the balance between business expansion and risk-appropriate returns in the context of business and financial diversification. TISCO Group has established an appropriate and clear risk management structure and policy, as well as continually strengthening the risk management culture among directors, executives, and employees at various levels to promote risk awareness and understanding of their roles and responsibilities and to respond effectively to potential changes.
Data Governance and Cyber Security
TISCO Group adheres to the highest standards of information system security and has set up clear policies and guidelines for cybersecurity and IT risk management in accordance with international standards such as ISO/IEC 27001. A Data Governance structure was also in place, outlining personal data handling and control processes and systems in accordance with the Personal Data Protection Act to prevent potential risks from the misuse or unauthorized disclosure of personal data that does not meet the consented purpose from the data subject or does not comply with the requirements of the law. In addition, a Data Breach Response Plan was established as a mechanism to prevent and mitigate potential damages.
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